Challenge

Brokers at Vision wanted to test how Open Banking consent could improve client retention. The key challenge was limited time to proactively review clients and manage repricing.

Solution

Paul participated in the Vision Aggregation pilot with Stryd Broker. Using Stryd's platform, clients were asked to provide Open Banking consent, giving brokers greater visibility into customer loan performance.

Results

• Achieved an 85% consent rate for Open Banking connection requests

• Clients with consent were already on strong deals, giving peace of mind

• Clients value ongoing monitoring and reviews, strengthening trust

"The best thing about it when you've got the consent is you've got that extra peace of mind ongoing. It makes life easier not having to worry about those particular clients."‍

– Paul Doueihi

"The feedback I will give you is that those that have come aboard with the data consent have a great piece of mind knowing that they're going to have ongoing reviews, which is a good thing."

Key Learnings for Brokers

Consent unlocks confidence: brokers know clients are covered even without immediate savings

Retention is easier with data: consent enables proactive reviews vs. reactive churn

Broker support matters: combining email and phone outreach boosts consents

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