Overview

Loans Australia is a multi broker business in Melbourne, focused on supporting customers to create long term wealth.  Whilst structure is a key part of how the team creates wealth, this is supported by understanding key insights like loan-to-value ratio, available equity, balance and interest rate.

Loans Australia have a centralised Client Success team for clients as they settle loans and provide ongoing service and support.    

The Challenge

With a large, active customer base, the Loans Australia Client Success team needed a centralised view of customers loans, properties, LVR’s and interest rates to spot wealth creation opportunities for their brokers to explore.    

The Solution

Using Stryd, Loans Australia have been leveraging both the open banking component of Stryd as well as the manual rate estimator for non bank lenders.  The team uses Stryd to find opportunities, track workflow using labels and capture outcomes delivered for clients. They deliver actionable opportunities directly to the broker, based directly on Stryd insights.    

Results

Stryd delivers ongoing, tangible results for Loans Australia:

• Over 55 customers have had a reduction in their interest rate.
• 25 genuine refinance opportunities delivered directly to brokers in just 6 months.  
• Efficiency unlocked with Stryd’s automated 6 monthly property valuations resulting in regular updates to LVR positions.

Quote from Heidi Greene

‍"Stryd has identified many opportunities for our customers to get interest savings, including scenarios where LVR has shifted since the loan was originally written.  Plus we have seen our feedback to the Stryd team result in enhancements that really improve how we can use the platform.  It’s instrumental to the work my team does to find those customers our brokers should take a close look at."

‍Why it Matters

For brokerages with a centralised client success team, visibility to every client’s rate, property value and LVR is crucial so that real opportunities to deliver customer savings are identified quickly. By surfacing real opportunities backed by real data, Stryd helps broking businesses protect trail income, deliver genuine value to their clients, and turn retention into a revenue-generating activity rather than an afterthought.